Our Role as Mediators
Our focus, from the moment we are appointed to resolve a dispute, is to act in the collective best interest of all the parties involved.
- seek to build mutual trust between the parties from the outset and confidence in the mediator and the process;
- remain neutral, independent and non-judgmental throughout the mediation process;
- work with the parties equally to help us gain a good understanding of the dispute and their personal or business needs;
- help to improve communication and reinforce the relationship between the parties wherever possible;
- ensure that the mediation process remains private and confidential – pre, during and post mediation
- use our best professional efforts to address the underlining issues and facilitate a mutually satisfactory settlement; and
- assist in drafting a settlement agreement that sufficiently protects all the parties.
We will not:
- take sides or promote the interests of one party over the other;
- pass judgment, find fault or cast blame on any of the parties;
- disclose information to the other party(s) or any third party except with permission or where required by law; and
- make legal determination or give advice as to the merits of any parties’ case. Note that we may give advice on the merits of a case where the process involves Evaluative Mediation techniques.
Our Role in other Services
Our role may change to suit your particular circumstance where we are appointed in relation to preventing or managing a dispute, rather than resolving it through a mediation process. For more information about our role in relation to our other areas of Expertise, please call us on: +44 (0) 208 350 8526, email: firstname.lastname@example.org or send us a message.